Shipping policy

We post Australia wide from Peak Crossing, south east Queensland. We do not ship outside Australia. Every order from this website goes by post: we do not deliver retail orders by hand. Wholesale and food service delivery is arranged with each account.

What it costs

Honey is heavy, so postage is worked out on the weight of your order and where it is going. You see the exact cost before you pay, with nothing added at the last step. While you order by email, the postage is in our reply. Once online checkout is live, it is shown in your cart. A three-pack almost always costs less per bottle to post than three single bottles.

When we send it

We pack and dispatch orders within 2 business days of payment. You get a tracking number by email when your order ships.

How long it takes

Delivery is by Australia Post. Once your order has been dispatched, allow:

Brisbane and south east Queensland: 2 to 4 business days
Sydney, Melbourne, Canberra and Adelaide metropolitan areas: 3 to 6 business days
Perth, Darwin, Hobart and regional areas: 5 to 10 business days

These are Australia Post estimates, not guarantees. Peak periods, weather and Australia Post delays all stretch them.

Christmas

Before Christmas we publish a last order date on this website, set from Australia Post's own cut-off dates. Order by that date and we will have it in the post in time. After it we will still send your order, but we cannot promise it arrives before Christmas.

Packed to travel

Our honey comes in squeeze bottles and tins, never glass, so it posts without breaking.

Collecting from the farm

We are a working apiary, not a shopfront. You are welcome to buy at our farm gate in Peak Crossing, but email us first so we know you are coming. Pre-orders for a farm event are collected on the day.

Damaged parcels

If a parcel arrives damaged, keep the box, photograph it, and email sales@farmgatehoney.com.au within 7 days. We will replace or refund it. See our refund policy.

Wrong address

We post to the address you give us. If that address is wrong and the parcel comes back to us, we will send it again once you have paid the postage a second time. If it does not come back to us, we cannot replace it free of charge.