Shipping policy

We ship Australia wide from south east Queensland. We do not ship outside Australia.

What it costs

Honey is heavy and glass needs real packaging, so postage is calculated on the weight of your order and where it is going. The exact cost is shown in your cart and at checkout before you pay, with nothing added at the last step. Buying a multi pack rather than several single jars is almost always cheaper per jar delivered.

When we send it

We pack and dispatch orders within 2 business days. You will get a tracking number by email when your order ships.

How long it takes

Delivery is by Australia Post. Once your order has been dispatched, allow:

Brisbane and south east Queensland: 2 to 4 business days
Sydney, Melbourne, Canberra and Adelaide metropolitan areas: 3 to 6 business days
Perth, Darwin, Hobart and regional areas: 5 to 10 business days

These are Australia Post estimates, not guarantees. Peak periods, weather and Australia Post delays all stretch them. We will post a cut-off date on the site before Christmas.

Damaged parcels

If a parcel arrives damaged, keep the box, photograph it, and email farmgatehoneyau@gmail.com within 7 days. We will replace or refund it. See our return and refund policy.

Wrong address

We post to the address you give us at checkout. If that address is wrong and the parcel is returned to us, we will send it again once you have paid the postage a second time. If it is not returned to us, we cannot replace it free of charge.